Anonymous
map-marker Schaarbeek, Brussels Capital

Nieuw betalingsysteem

Nieuw betalingssysteem op Delcampe. Delcampe ontneemt het recht om met uw eigen bankrekening te betalen. Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze dulden geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen luisterend oor. Enkel Franstalige mededelingen, geen Nederlandse service en uitleg. Bij afsluiting van uw account weigeren ze je tegoeden terug te storten.
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Anonymous
map-marker Schaarbeek, Brussels Capital

Ontevredenheid betalingsysteem

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Nieuw betalingssysteem op Delcampe. Delcampe neemt het recht op om met uw eigen financiële betaling uit te voeren. Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze hebben geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen geluisterd oor. Enkel Franstalige mededelingen, geen Nederlandse service en uitleg. Bij afsluiting van uw account gekozen ze de tegoeden over te schrijven.
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Resolved
TonFrankenFTCdesArts F

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Verified Reviewer

Resolved: Blokkering van mijn account zonder opggve reden

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Updated by user Nov 26, 2023

Company fixed the issue and I have been provided with apology. The granted me access to the website no more blocken account

Original review Nov 11, 2023
MIjn account geblokkerd en geen communicatie, waar zijn we nu mee bezig lieve mensen van Delcampe dit kost mij geld en U doet maar wat. schandalig graag overleg Ton Franken ftcdesHolland
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Preferred solution: access

User's recommendation: no communication

Jurij S Zsy

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Verified Buyer
|

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Verified Reviewer

Delcampe support Team violated buyers right.

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The reason of my feedback are actions of Delcampe Team. They don't protect rights of buyers at all.

If occurs a problem, they protect sellers but not buyers. So beware of this. You can lose your money, and your rights will be violated there by the Delcampe Support Team. I received damaged product from the seller.

And left zero feedback. I told that seller doesn't use cardboard and film for packaging. And this is the reason of damaging. I think other buyers should know and beware of this seller's packaging methods.

The seller left a revenge feedback for me. I opened a dispute asking to remove seller's feedback.

Delcampe Team removed the seller's feedback and my feedback as well. Despite that, my feedback was fair, honestly highlighting the situation.

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Loss:
$22
Cons:
  • Delcampe support team does not protect buyers

Preferred solution: I would like my fair and honest feedback to be published.

User's recommendation: Totally NOT recommended

Anonymous
map-marker East Horsley, Surrey

Closed account

I cannot access my account. It has been closed by you. You tell me that I may log in but then refuses to offer a change of nickname or password. This is extremely annoying as I have both bought and sold using your site.
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User's recommendation: They refuse to answer messages online

NONE N Gsq

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Verified Reviewer

Awful Interactions

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Delcampe - Awful Interactions
Original review Dec 27, 2022
A few months back, I bid on some philatelic (stamp collecting) items with Musketeren. He sells on the philatelic platform "Delcampe." I won the item and proceeded to make the payment. Wise requires the email address of the merchant (seller). I made a good faith effort to make a payment. Musketeren refused to give me his email address; so I couldn't make the payment. He escalated the situation to the point that I told him to cancel the sale. If he didn't want to give me his password, I wouldn't be able to make the payment. DONT DO BUSINESS WITH HIM. There are many other merchants on Delcampe
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Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don't buy from Musketeren

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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

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